To improve the quality and monitoring, as well as the effectiveness of inspection feedback, the company FLY ONE establishes a uniform procedure in electronic format for acceptance and consideration of requests from its passengers or potential partners, please filling the appropriate form in this section, «Contact us»
, provided all mandatory fields are completed on the website www.flyone.md. Complaints must be signed by the author / passenger, indicating the name, surname, address, contact phone number and e-mail address of the passenger. Complaints that will not meet the conditions are considered anonymous and will not be reviewed by Fly One. Important: all cancellations or changes to passenger ticket are made in accordance with the rules of the applicable fare which in certain cases imply application of cancellation/changes penalties.